> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/monkeytypegame/monkeytype/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help and Support

> Find help and support for Monkeytype

## Support Channels

Monkeytype offers multiple ways to get help depending on your needs. Choose the right channel to ensure you get the fastest and most appropriate response.

### GitHub Issues

Use GitHub Issues for:

* Bug reports
* Technical problems
* Feature requests
* Issues with the application behavior

<Card title="Report an Issue" icon="github" href="https://github.com/monkeytypegame/monkeytype/issues">
  Create a new issue on the Monkeytype GitHub repository.
</Card>

When creating an issue, please:

* Check if a similar issue already exists
* Provide clear steps to reproduce the problem
* Include relevant details (browser, OS, account status)
* Add screenshots if applicable

### GitHub Discussions

Use GitHub Discussions for:

* General questions about using Monkeytype
* Feature ideas and suggestions
* Community discussions
* Seeking advice from other users

<Card title="Start a Discussion" icon="comments" href="https://github.com/monkeytypegame/monkeytype/discussions">
  Join or start a discussion with the Monkeytype community.
</Card>

Discussions are ideal for open-ended conversations and getting input from the community before creating a formal feature request.

### Discord Server

The Monkeytype Discord server is great for:

* Real-time chat with the community
* Quick questions and answers
* Discussing development in the `#development` channel
* Connecting with other typing enthusiasts
* Getting contributor support

<Card title="Join Discord" icon="discord" href="https://www.discord.gg/monkeytype">
  Join the Monkeytype Discord community.
</Card>

### Email Support

For private matters or issues that shouldn't be discussed publicly, you can reach out via email:

<Card title="Email Support" icon="envelope" href="mailto:contact@monkeytype.com">
  Send an email to [contact@monkeytype.com](mailto:contact@monkeytype.com)
</Card>

Email is best for:

* Account-specific issues
* Privacy concerns
* Security vulnerabilities (also see [SECURITY.md](https://github.com/monkeytypegame/monkeytype/blob/master/docs/SECURITY.md))
* Matters requiring confidentiality

## When to Use Each Channel

<AccordionGroup>
  <Accordion title="I found a bug">
    **Use GitHub Issues**. Create a detailed bug report with steps to reproduce, expected behavior, and actual behavior. Include your browser, OS, and any error messages.
  </Accordion>

  <Accordion title="I have a feature idea">
    **Start with GitHub Discussions**. Discuss your idea with the community first to gather feedback. If it gains traction, you can create a formal feature request as a GitHub Issue.
  </Accordion>

  <Accordion title="I have a question about how something works">
    **Use Discord or GitHub Discussions**. Both are great for questions. Discord is faster for quick questions, while Discussions are better for detailed explanations that others can reference later.
  </Accordion>

  <Accordion title="I want to contribute code">
    **Use Discord `#development` channel or GitHub Discussions**. Discuss your planned contribution first to ensure it aligns with the project goals. Then refer to the [Contributing Guide](https://github.com/monkeytypegame/monkeytype/blob/master/docs/CONTRIBUTING.md).
  </Accordion>

  <Accordion title="I have an account or privacy issue">
    **Use Email**. Send a message to [contact@monkeytype.com](mailto:contact@monkeytype.com) for any account-specific or privacy-related concerns.
  </Accordion>

  <Accordion title="I found a security vulnerability">
    **Follow the Security Policy**. Report security issues according to the guidelines in [SECURITY.md](https://github.com/monkeytypegame/monkeytype/blob/master/docs/SECURITY.md). Do not post security vulnerabilities publicly.
  </Accordion>
</AccordionGroup>

## Community Guidelines

Before seeking support:

* Check the [FAQ](/community/faq) for common questions
* Search existing issues and discussions to avoid duplicates
* Be respectful and follow the [Code of Conduct](https://github.com/monkeytypegame/monkeytype/blob/master/docs/CODE_OF_CONDUCT.md)
* Provide clear, detailed information to help others help you

## Additional Resources

<CardGroup cols={2}>
  <Card title="Contributing Guide" icon="code-pull-request" href="https://github.com/monkeytypegame/monkeytype/blob/master/docs/CONTRIBUTING.md">
    Learn how to contribute to Monkeytype.
  </Card>

  <Card title="Code of Conduct" icon="handshake" href="https://github.com/monkeytypegame/monkeytype/blob/master/docs/CODE_OF_CONDUCT.md">
    Read our community standards and expectations.
  </Card>
</CardGroup>